Privacy Policy
Last updated: 11 July 2025
At Aeva AI (“Aeva”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided by users and patients who interact with our AI receptionist services, including via SMS.
We may collect personal information, including:
Name
Phone number
Appointment details
Communication preferences
Clinic-related information
This data is collected on behalf of the healthcare clinics we work with to help them manage patient communications.
We use this information to:
Send appointment reminders, confirmations, and updates via SMS
Relay information to clinics as part of our virtual receptionist service
Improve our AI systems and service quality
Comply with legal and operational requirements
By providing your phone number, you consent to receive SMS messages from Aeva AI on behalf of your clinic. These may include appointment reminders, rescheduling requests, and other important updates.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance.
We do not sell or share personal information with third parties for marketing purposes. Information is only shared with the relevant clinic or service providers necessary to deliver the service, under strict confidentiality agreements.
We implement reasonable technical and organisational safeguards to protect your data from unauthorised access, loss, or misuse.
You can request to access, correct, or delete your personal information at any time by contacting your clinic or Aeva AI directly.
If you have any questions about this Privacy Policy, you can contact us at:
Aeva AI
Email: chris@aevaai.com
website: www.aevaai.com